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Policies · Last updated 15 October 2026

Returns and refunds

Supplements are consumed, so once a product is opened we can't resell it. Here's exactly what we accept back, and what you get.

At a glance

Damaged, wrong or expired item
Full refund or a replacement, your choice
Changed your mind
Store credit, if the product is sealed and unopened
Opened product
Not returnable, unless it was damaged, wrong or expired on arrival

Damaged, wrong or expired items

If your order arrives with any of these problems, we'll make it right:

  • The product or its seal is damaged
  • You received a different product, flavour or size from what you ordered
  • The product is past its best-before date

Tell us within 48 hours of delivery, with your order number and photos of the product, the seal and the shipping label. An unboxing video helps us resolve it faster. Once we've confirmed the problem, you choose a full refund or a replacement, and we'll arrange the pickup at no cost to you.

Change-of-mind returns

If you no longer want a product, you can return it within 7 days of delivery as long as it is sealed, unopened and in its original packaging. We'll give you store credit for the product price once we've received and checked it. Shipping charges for change-of-mind returns are not refunded, and you may need to send the product back to us yourself.

What we can't take back

  • Opened products, or products with a broken seal, unless they were damaged, wrong or expired when they arrived
  • Products returned without their original packaging
  • Free gifts and samples, unless they're returned with the product they came with

These limits exist for your safety: we never resell a product that may have been opened.

How to start a return

  1. Write to info@nutrixsupplements.com or message us on WhatsApp at +91 89516 58889, with your order number.
  2. Tell us what's wrong and attach photos.
  3. We'll confirm by email or WhatsApp and arrange the next steps.

Refunds

Approved refunds go back to your original payment method within 5–7 working days of approval. Your bank or card provider may take a few extra days to show it. Store credit is added to your account and can be used on any future order.

Questions

If you're not happy with how a return was handled, you can raise a complaint. See contact and grievances.

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