Policies · Last updated 15 October 2026
Shipping policy
We ship across India from our own stock in Bengaluru. Every order is prepaid, packed by us and tracked to your door.
At a glance
- Where we deliver
- Anywhere in India that our courier partners serve
- Shipping cost
- Free on orders above ₹2,000. ₹99 on smaller orders.
- Payment
- Prepaid only. We don't offer cash on delivery.
- Dispatch
- Within 1–2 working days of your order
- Delivery
- Usually 2–7 working days after dispatch
Where we ship from
Every order ships from our own inventory in Bengaluru. It's the same stock you'd find on our store shelves. We don't drop-ship from third parties.
Delivery times
Delivery times depend on your pin code and the courier. Metro cities are usually faster; remote areas can take longer. Orders placed on non-working days are dispatched on the next working day. We'll tell you before you pay if your pin code can't be served.
Tracking your order
Once your order is dispatched, we'll send the tracking link by email and WhatsApp. If it hasn't moved in a few days, contact us and we'll follow up with the courier.
Freshness
Every product page shows the batch number and best-before date. We won't send you a product that's close to expiry.
When your order arrives
- Check that the outer package is sealed and undamaged before you accept it.
- If the package looks tampered with or damaged, you can refuse it, or accept it and tell us within 48 hours.
- Recording a short video while you open the package helps us resolve any problem faster.
See our returns and refunds policy for what happens next.
Failed deliveries
If the courier can't deliver after repeated attempts, for example because the address is incomplete or nobody is available, the order comes back to us. We'll contact you to arrange a re-delivery or a refund. Re-delivery may carry a shipping charge.
Questions
Write to info@nutrixsupplements.com or message us on WhatsApp at +91 89516 58889.